All Bek and Joy jewellery is hand made in our studio, located in Perth Western Australia. Each piece is checked before leaving our studio and we hope you love your purchase from Bek & Joy.
If for some reason you are not completely satisfied with your purchase, you may return it to us for exchange or a full refund, less any shipping charges.
Please contact us by e-mail email@example.com stating item details and advise if you would like a refund or exchange prior to returning the item.
Returns must be delivered to us within 14 days from when the item(s) was received. Goods received after this period will be exchanged or refunded at our discretion.
Return shipping costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition, that were received or may not be eligible for refund.
We cannot be held responsible for items damaged or lost in return shipment and recommend using an insured and trackable mail service. We are unable to issue a refund without receipt of the item(s) or proof of received delivery.
Returns will be refunded to the same card/ account used to make the purchase. Please allow up to 10 days for the refund to be credited to your card/ account
In cases of loss or breakage a repair, refund or replacement will be offered according to the circumstances.
Please note that there are no exchanges or refunds on sale item. If you have any questions about our return process please contact us at firstname.lastname@example.org